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A2Computers
TERMS OF SALE |
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** PLEASE READ THESE TERMS AND CONDITIONS OF USE ("USER AGREEMENT") VERY CAREFULLY.
BY VISITING, BROWSING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE "SITE") OPERATED A2 Computers LLC. YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
All Warranty information on the "site" will be honored by individual product manufacturers and you may not hold A2 Computers liable for warranty terms.
Payment Terms
Payments are due via credit card or net 30 from shipment of product or completion of service. No service will be provided to Client unless payment is current. The placement of this order by Purchase Order, or the placement of this order by verbal commitment states that you agree to the payment terms set forth above.
Return Policy
A2 Computers offers a 30-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact your account manager.
- Please contact us via e-mail our Customer Relations Department at sales@a2computersystems.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to A2. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the reason for the return.
- All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
- Shipping charges on returned items are the customer's responsibility; A2 will match the shipping method and pay for shipping on replacement or exchange item(s).
- For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.
- If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for A2 to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify A2 immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify A2 of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact your account manager to arrange for carrier inspection and a pick up of damaged merchandise.
- DEFECTIVE returns can be returned directly to A2 within 30 days from the invoice date, at A2’s discretion for: credit, replacement, exchange or repair.
- Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
- NON-DEFECTIVE returns can be accepted directly by A2 within 30 days from the invoice date, at A2’s discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
- Due to manufacturers' policies, products from the following brands are accepted for repair only: Apple, Compaq, IBM, and Hewlett-Packard. A2 may not accept returns for exchange, replacement or credit. If you receive a unit that is inoperable FOR ANY REASON, you may contact us for information on warranty service through A2, the manufacturer direct or any authorized service center in your area.
- Due to manufacturer's policies, all Sun Microsystems products are non-returnable; A2 cannot make any exceptions to allow returns on these items, for any reason. Customers must contact Sun Microsystems directly for service.
- Additional manufacturers may be added to this list as: manufacturer policies change, manufacturers go out of business or in the case of specially ordered items. A2 reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.
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